Refund Policy

Refund Policy

At Etior Official, all our products are made to order, created specially for each customer with attention to detail and quality. As a result, we do not offer refunds on any purchases.

❌ No Refunds

All sales are final. We do not issue refunds for change of mind, incorrect size selection, or personal preference. We encourage customers to review product details, size guides, and descriptions carefully before placing an order.

🚨 Exceptions – Damaged or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Not the item you ordered

Please contact us within 48 hours of receiving your order.
Email us at support@etiorofficial.com with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

If your claim is approved, we will offer a resolution such as:

  • A replacement item (if applicable)

  • Store credit (on a case-by-case basis)

ℹ️ Processing Time for Claims

Refund-related inquiries (for eligible cases) are reviewed within 3–5 business days after we receive all required information.

We appreciate your understanding and support of our made-to-order, conscious fashion approach.
– Team Etior Official